Security

• We shall accept your electronic application without the need for any further written confirmation, so it is important that you take suitable precautions if you are using a computer which can be accessed by other people.

• You should ensure that your personal and banking details are not available to an unauthorised user.

• We cannot accept responsibility for any misuse arising on your computer which results in information being given to us without your authority.

Making an informed decision

Before choosing one of our products it is important you consider whether it is right for you. To help in this regard we produce a document detailing the product’s key features, which is made available to all applicants automatically, and should provide you with enough information to make an informed decision.

For Unit Trust investments (including ISA’s and CTF), we also produce a document called a ‘Full Prospectus’ giving much more complex and detailed information. This is available on request by writing to our Customer Service Team at our registered office address below, although please note ‘Simplified Prospectus’ details are contained within the key features document

Buying a policy

• If, you do not receive a Welcome Pack in the post within 5 business days, you should notify us immediately. This may be done by phone: 0844 8 920 920*. You may also write to us at: Family Investments, 16-17 West Street, Brighton, East Sussex, BN1 2RL.

• We are not obliged to accept your electronic application. It is subject to further checking after being submitted online and should any problems arise we shall attempt to contact you as soon as possible.

• If you decide to apply for a product through this website you will be doing so without receiving any investment advice. Family Investments does not give advice on the suitability of their products, if you have any doubts you should seek advice from a qualified financial adviser.

General warnings for all products

• Family’s products are stockmarket based. As such, the capital value of your investment and any income from it may fall as well as rise, which may result in you receiving back less than invested.

• We are unable to reclaim the tax credit on dividend income, which is taxed at source.

Family Bond, Junior Bond, Ethical Bond, Child Trust Fund and ISAs

The tax benefits offered by these investments could be removed by future changes in legislation. The value of these benefits can fluctuate and will depend on the holders individual circumstances.

Junior Bond and Ethical Bond For a Child

In respect of the Junior Bond and the Ethical Bond for children, the parent or guardian will control the policy until the child reaches the age of 18. The Payer's permission will be required if the plan is to be encashed before the end of the payment term.
After this time the child’s signature will be required on documents.

Principles and Practices of Financial Management

If you require information on how the with profits funds are managed, please click on the link below to view a copy of our Principles and Practices of Financial Management (PPFM). You will find two versions of each PPFM - a standard version and a ‘customer friendly’ version.

Principles and Practices of Financial Management

Telephone calls may be recorded and monitored.

Family Investments only offers its own products and does not provide advice on their suitability. If you have any doubts you should seek financial advice (financial advisers may charge for their services).


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Family Investments is a trading name of Family Assurance Friendly Society Limited (incorporated under the Friendly Societies Act 1992, Reg. No. 939F), Family PEP Managers Limited (Co. No. 2934967), Family Investment Management Limited (Co. No. 1915516), and Family Equity Plan Limited (Co. No. 2208249), which are authorised and regulated by the Financial Services Authority. Family Enterprise Limited (Co. No. 2489291) is not authorised or regulated by the Financial Services Authority. Registered Office: 16-17 West Street, Brighton, East Sussex, BN1 2RL.

Each of the companies detailed above, that are authorised and regulated by the Financial Services Authority (FSA), are also registered on the FSA website at: www.fsa.gov.uk/register/

Financial Services Authority (FSA) Web Site

Financial Services Authority
25 The North Colonnade
Canary Wharf
London
E14 5HS