By phone
New policy enquiries
If you would like to find out more about any of our investment products please use the telephone numbers below. Child Trust Fund
(Please note that if calling this free phone telephone number from your mobile, your normal call tariffs will apply)
All other products
0844 8 920 920*Existing policy enquiries
For any questions about policies you already hold, please call 0844 8 920 920*
* Open 9am-7pm weekdays and 9am-12 noon Saturdays (calls may be monitored or recorded for training purposes). Calls cost 3p plus 3p a minute from a BT landline (prices correct at 04/08). International, mobile and internet calls and those made via other network providers may vary.
By post
Enquiries can be sent by post. Please note we require any request to change personal details be submitted in writing. Address all correspondence to:
Customer Services
Family Investments
16-17 West Street
Brighton
BN1 2RL
By fax
01273 736958
By email
If you have a query about any of our products or experience problems using this website please email sitehelp@family.co.uk
Please note we are unable to accept a change of name/address/Direct Debit or provide a policy valuation via email.
