Privacy policy
BY USING OUR WEBSITE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY POLICY AND OF US PROCESSING YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT USE OUR WEBSITE. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.
Your privacy and the security of your personal information are very important to us. We want you to be as comfortable as possible visiting our Website. This Privacy Policy governs the United Kingdom and Ireland websites operated by us (our "Website"). Please read this Privacy Policy carefully. The Website is for use by residents of the United Kingdom only (excluding the Channel Islands) and Ireland only.
Family Investments (collectively, "we", "us", or "our") disclose in this Privacy Policy, we will not sell, share, license, trade, or rent your personal information collected on our Website to other partners or third parties. If however you were directed to our website by one of our strategic partners, we will share information with that strategic partner only.
We may amend this Privacy Policy from time to time. We will post any changes to this Privacy Policy here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this Privacy Policy on a regular basis.
Please remember that this Privacy Policy applies only to information collected by our Website. We are not responsible for the privacy practices of websites that are operated or owned by third parties (i.e. websites you may have visited previously, which contain links to a Family Investments website).
The following are links to the provisions of our Privacy Policy. For immediate access to a particular topic, click on that provision title below.
What information about me is collected on our website or through our internet products?
We collect two types of information: personally identifiable information and non-personally identifiable information.
Personally Identifiable Information
You do not have to provide us with any Personally Identifiable Information to visit our Website. Personally identifiable information is information that identifies you or can be used to identify or contact you ("Personally Identifiable Information"). Such Personally Identifiable Information may include your name, address, email address, telephone number, birth date (primarily for eligibility purposes) and bank details. We will collect Personally Identifiable Information from you only if you voluntarily submit such information to us (i.e. when requesting an information pack or applying online). Unless you give us permission to do so, we will not share your Personally Identifiable Information other than as specified in this Privacy Policy or as stated in the Terms and Conditions of any products you apply for and as stated in the Uses of Data.
Non-Personally Identifiable Information
Non-Personally Identifiable Information includes user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. Non-Personally Identifiable Information is used to help us understand who uses our Website and to improve and market our Website in general.
Who operates this website and where are our servers located?
Family Investments operates this website and our servers are located at our registered office, address details are shown below.
Family Investments is a trading name of Family Assurance Friendly Society Limited (incorporated under the Friendly Societies Act 1992 Reg. No. 939F), Family PEP Managers Limited (Co. No. 2934967), Family Investment Management Limited (Co. No. 1915516) and Family Equity Plan Limited (Co. No. 2208249) which are authorised and regulated by the Financial Services Authority. Family Enterprise Limited (Co. No. 2489291) is not authorised or regulated by the Financial Services Authority. Registered office: 16-17 West Street, Brighton, East Sussex, BN1 2RL.
Cookies and action tags
We also collect non-personally identifiable information passively using "cookies" and "action tags".
"Cookies" are small text files that are placed on your computer in order to identify your web browser and the activities of your computer on our website and other websites. We may use Cookies to allow us to statistically monitor how you are using our website to help us improve our online offerings, or to determine the popularity of certain content. You do not have to accept cookies to use our Website. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar.
"Action tags," also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of our Website, including advertisements, or email sent on our behalf, may contain action tags. We may select and use from time to time different third parties to track website usage through action tags on our Website.
By using cookies and action tags together, we are able to gain valuable information to improve our Website and our Internet Products and measure the effectiveness of our advertising and marketing campaigns. We do not disclose any of your Personally Identifiable Information to our advertising partners through the use of cookies or action tags.
Referral Programmes.
Through third party referral programme operators and others, we offer referral programmes whereby referral websites can earn advertising revenue through enquiries and sales completed on our Website. To track the earning of such advertising revenue, and to determine the effectiveness of the referral programmes, the users who request an information pack or apply online are tracked using technologies such as cookies or action tags that do not use Personally Identifiable Information. Our programme operators and the referral websites themselves can only access non-Personally Identifiable Information such as data relating to the number of impressions served, the number of transactions completed, and their resulting advertising revenue. They cannot access our customers' personal data.
Log Files.
We also collect Non-Personally Identifiable Information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. This information may be used to analyse trends, to administer the Website, to monitor our Website's use, and to gather general demographic information.
Email a Friend/Email Friends and Family to add to Account.
Through our Email a Friend or Email Friends and Family to Add to Account tool on our Website, we will automatically send your friend(s)/family a one-time email containing the information you request to be sent. If you elect to use the Email a Friend or Email Friends and Family to Add to Account tool, we will collect from you Personally Identifiable Information about your friend(s)/family, which you have provided, such as your friend's name and email address. We will not store this information anywhere on our systems, it is collected only to enable us to send the email and is then removed. We recommend, however, that you make sure that your friend or family member wants to receive emails from you regarding materials on our Website.
Posting Pictures or other material to your Account on the Site.
You may post baby pictures / photographs ("Content") to us for publication on the Site. Please choose this Content carefully.
Photographs, pictures or material must NOT:
- include the name of the child
- be obscene, lewd or otherwise objectionable
- contain nudity
- infringe any copyright, design, privacy, data protection, trademark or any other rights of third parties
- be abusive, threatening, libellous or defamatory of any person
All photographs and pictures MUST be:
- legal, honest, decent and truthful
- comply with applicable laws, regulations, standards or codes of conduct
We have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above requirements. Family Investments reserves the right in its sole discretion to reject, refuse to post or remove any postings by you.
Is our site designed for use by children?
We are committed to protecting the privacy of children. The way our Website and Internet Products are laid out ensure they are not directed at individuals under the age of 16. We urge all parents or guardians to participate in their children's exploration of the Internet, and to teach their children about protecting their personal information while online.
When do we disclose information to third parties?
Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any information we gather from you on our Website.
Laws and Legal Rights.
We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions or to protect the safety and/or security of our users, our Website or the general public.
Third Parties Generally.
We may provide to third parties information about you that does not allow you to be identified or contacted (i.e. Non-Personally Identifiable Information detailed above), including where such information is combined with similar information of other users of our Website. For example, we might inform third parties regarding the number of unique users who visit our Website, or the activities that visitors to our Website engage in while on our Website. The third parties to which we may provide this information may include potential or actual advertisers (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
Sale of Business.
We reserve the right to transfer information (including your Personally Identifiable Information) to a third party in the event of a sale, merger or other transfer of all or part of the assets of the Society provided that the third party agrees to adhere to the terms of this Privacy Policy.
Is the information we collect secure?
We want your information (including Personally Identifiable Information) to remain as secure as possible. We strive to provide secure transmission of your information from your computer to our servers through industry-standard techniques. To help ensure the integrity and privacy of the Personally Identifiable Information you provide to us via the Internet at the time you elect to request an information pack or apply online, we use Secured Socket Layer (SSL) encryption technology in transmitting such Personally Identifiable Information over the Internet to our servers. We secure the Personally Identifiable Information you provide on servers located in controlled, secure environments, protected from unauthorised access, use, or alteration. Only employees who need access to your information to perform a specific task or function are granted access to such information. In addition, all employees of Family Investments must abide by this Privacy Policy and are kept up-to-date on security practices.
Notwithstanding the above commitments to protect your information (including Personally Identifiable Information) from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.
What choices do I have regarding the collection, disclosure and distribution of personally identifiable information?
Except as otherwise described in this Privacy Policy, we will only use Personally Identifiable Information for the purposes described above or as otherwise disclosed at the time we request such information from you. You can "opt-out" from giving us permission to use your Personally Identifiable Information for any other purpose.
You can always contact us in order to (1) update or correct your Personally Identifiable Information, (2) verify what Personally Identifiable Information we maintain about you, (3) change your preferences with respect to communications and other information you receive from us.
Anyone contacting us for details of the information we hold on them will have to verify their identity (or we will take reasonable steps to verify their identity). We reserve the right to make a small charge as prescribed by current legislation for such a request.
Who do I contact if I have any privacy questions?
If you have any questions about our Privacy Policy or feel that we are not abiding by the terms of our posted Privacy Policy, please contact our Privacy Co-ordinator in any of the following ways:
Email our Privacy Coordinator at:
sitequeries@family.co.uk
Or, write to our Privacy Co-ordinator at
Family Investments
16-17 West Street Brighton, BN1 2RL
United Kingdom
Attn: Privacy Coordinator
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